Contact Empacer
Email support@empacer.com about your account, a charge, a connection, or a task, or submit a ticket in the Support Center.
How to reach Empacer support
Support Center
Step-by-step articles about your account, subscription, and payments, and a form to submit a ticket.
Open Support CenterWhat can we help with?
- Getting startedSetting up About you and giving your first task.
- Logging in and account accessSign-in problems, password reset, and registration.
- ConnectionsWhich tools Empacer works with and how to connect one.
- Your subscriptionYour plan, renewals, and where to manage them.
- Billing and chargesWhy a charge appeared, past payments, and refunds.
- Your account and dataChange your email or ask about your data.
What to include in your message
Your account email
Write from the address you used for your account. It's how support finds it.
What happened
A sentence or two is enough. Add a screenshot if you have one.
For a charge
The date and amount shown on your bank statement.
Never send your password or your full card number.
Manage your Empacer subscription
Questions about your plan? Write to support@empacer.com, and the team will be happy to help.
Log in at app.empacer.com.
Open Profile, then Settings.
Choose Manage Subscription.
To cancel, tap Cancel Subscription and follow the prompts.
Cancel at least 24 hours before the current period ends to avoid the next charge. Your access stays until the end of the period you paid for.
If you subscribed through Google Play, manage it in your Google Play account settings. Deleting the app doesn't cancel the subscription.
If anything gets in the way, submit a ticket in the Support Center, and support will help.
Why was I charged?
Empacer renews automatically, so a new charge usually means a new billing period has started. You can see past payments in Profile, then Settings, then Payment History. If something still doesn't add up, write to support@empacer.com with the date and amount of the charge.
Refunds
If you bought your subscription on the Empacer website, write to support@empacer.com and describe your situation. The support team looks at each request individually and will help you find the best solution. See the Subscription Terms.
Account and data requests
Forgot your password
Use Reset password on the login page. How to reset your password
Change your email
Open Profile, then Settings, and choose Change email.
Update your business details
Open About you to check and correct the facts Empacer keeps about your business.
Questions about your data
Write to support@empacer.com. How Empacer handles your data is on the Transparency page.
Empacer support FAQ
How do I contact Empacer?
Email support@empacer.com or submit a ticket in the Empacer Support Center. Write from the email address you used for your account so support can find it.
Can I call Empacer support?
Empacer support works by email and through the Support Center. Write to support@empacer.com, and the support team will get back to you.
Can support help me set up Empacer?
Yes. Write to support@empacer.com and tell the team what you'd like Empacer to do, and they'll help you set it up. The Support Center also has step-by-step articles about using the app.
I paid but can't log in. What should I do?
Look for the email titled "Complete your registration at Empacer" and click Create account. If you can't find it, write to support@empacer.com from the address you used at checkout.
Why was I charged by Empacer?
Most often, your subscription renewed for a new billing period. Check Payment History in Settings, or email support@empacer.com with the date and amount of the charge.
How do I cancel my Empacer subscription?
Log in, open Profile, then Settings, then Manage Subscription, and choose Cancel Subscription at least 24 hours before the current period ends. You keep access until the end of the period you paid for. If you subscribed through Google Play, turn off auto-renewal in your Google Play account settings instead.
How do I delete my Empacer account?
Open Profile, then Settings, and choose Delete account. If you need help, write to support@empacer.com.
Find a quick answer in the Support Center
Articles are grouped into About Empacer, App usage, Account settings, Subscription, and Payments.